Patientkind
AI reception for clinics and practices

Patient communication, handled with care.

Patientkind calls patients and clients when they are due back, answers routine questions and books them into your diary. Your team spends less time on the phone, and fewer appointments slip through the gaps.

Hear a sample call Request a demo

For opticians, dental practices, and aesthetics and beauty clinics across the UK.

Call summary Booked
Patient
Margaret T.
Reason
Routine check-up overdue
Last visit
14 months ago
Appointment
TUE 04 NOV · 10:20
Confirmation
Text sent
Flags for clinician
None
Example call · handled by Sophie · 2m 41s
Services

One reception service, built in stages

Begin with recall. Add inbound calls and reminders as they become available, with the same voice and the same safeguards.

Recall

Pilots open

Calls to patients who are due or overdue, with appointments booked into your diary during the call.

Reception

Coming soon

Answers your phone when the desk is busy or closed: bookings, changes and routine questions.

Reminders

Coming soon

Appointment confirmations, and a courteous follow-up when someone misses an appointment.

Who it's for

Built for practices that live by their diary

Any clinic that relies on people coming back at the right time. Sophie is set up around your services, prices and booking rules.

Opticians

Eye test and contact lens check recalls, with NHS eligibility explained before fees.

Dental practices

Check-up and hygiene recalls, and gentle follow-up for patients who have drifted away.

Aesthetics and beauty clinics

Rebooking clients when top-ups, courses and maintenance treatments are due.

How it works

  1. STEP 1 · SHARE

    Send us your recall list

    A recall export from your practice management system is all we need to start.

  2. STEP 2 · SET UP

    We configure Sophie for you

    Your appointment types, prices, opening hours, calling times and how your practice is introduced.

  3. STEP 3 · CALL

    Patients are called and booked

    Sophie offers only genuinely free appointments and confirms each booking by text.

  4. STEP 4 · REVIEW

    Every call, summarised

    You get a summary of every call: who booked, who asked for a callback, and anything needing clinical attention.

Safeguards

Designed around patient care

Honest about being an AI

Sophie introduces herself as your practice's reservations assistant. If a patient asks, she always confirms she's an AI, and she never claims to be a person.

No clinical advice

Symptoms or concerns are passed to your team straight away and never assessed on the call.

Clear on prices

Sophie explains your prices and any NHS or membership-plan eligibility before anything is booked, so there are no surprises.

Bookings confirmed, never assumed

Sophie checks your diary before offering a time, and only tells a patient they are booked once the appointment is saved.

No sales pressure

Additional services are only mentioned when the patient asks, or where your practice holds their consent.

Outcome-based pricing

You pay for appointments booked, not for calls made. Pricing for pilot practices is agreed with each practice.

Per booked appointment On request Discuss a pilot
Try it

Hear a sample call

Enter your mobile number and Sophie will call you, just as she would a patient who is due back.

Talk to us about a pilot

We are starting with a small number of independent clinics: opticians, dental practices, and aesthetics and beauty clinics. Email hello@patientkind.co.uk and we'll arrange a call.